How to use the Companion Card
Present your Companion Card when you are booking or purchasing your tickets from a participating venue or event (Affiliate). Affiliates will issue you with a second companion ticket for your companion carer at no charge. The companion ticket is also exempt from all booking fees.
If you book your ticket over the telephone, you must tell the operator that you require a Companion Ticket. You may need to provide your name, your Companion Card number and the expiry date.
You may be required to show your Companion Card when purchasing or collecting tickets, or at any time during your attendance at a venue or event. If you cannot present your Card, you may be charged for the companion ticket. The companion ticket is not valid unless the cardholder is present. Only the person whose photograph and name appear on the card can use the Companion Card.
Cardholder Terms and Conditions
The Companion Cardholder terms and conditions provide full details about how to use your card. Misuse of the Companion Card can result in card cancellation.
The success and expansion of the Companion Card is dependent upon the good will of both Cardholders and Affiliates. Attempts to use the Companion Card when a companion is not required may jeopardise the willingness of businesses to participate in the program.
You should only use your Companion Card when you require the assistance of a companion carer to participate at a particular venue or event. If you previously attended a venue or activity independently, this arrangement should continue unchanged.
The Companion Card can be used in conjunction with any recognised concession cards held by the cardholder.